Privacy Policy  

Penny Price Aromatherapy Hong Kong Limited recognizes that privacy and security is a major concern. The guidelines set out below are used to protect your personal information. Please read this Privacy Policy carefully and if you have any issues or concerns, please do not hesitate to contact us. 

What information do we collect about you? 

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website information is collected using cookies. 

How will we use the information about you? 

We collect information about you to process your order, manage your account and if you agree, to email you about other products and services we think may be of interest to you. 

We use your information collected from the website to personalize your repeat visits to our website.
Penny Price Aromatherapy Hong Kong Limited will not share your information for marketing purposes with external companies or organizations. 

When processing your order, we will share your information (not payment details) with shipping and courier services in order for your products to be delivered. 

We keep a record of any purchase/s you make from PPAHK. This means we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant. If you make a purchase via the website, via telephone or in person, we do not store any debit or credit card information.  

These are the circumstances in which we may share some of your data with others:
When we instruct agents, contractors or third party service providers to provide business operations support, including advertising and marketing advice and support, financial services and technology services. Please note that these third parties are under contract, and our service agreements dictate that they only use your information in connection with the services they perform for us and not for their own benefit. 

In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.

If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so. 


We would like to send you information about products and services of PPAHK which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, you can unsubscribe at any time.

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information at any time.  

Other Websites 

Our PPAHK website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read the privacy policies on there as they may differ slightly. 

Changes to our privacy policy 

We keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated July 2018. 

How to contact us 

Please contact us if you have any questions about our privacy policy or information we hold about you.
By email –
By telephone –(852) 2739 4998 or (852) 5500 3487
Or visit us at – Penny Price Aromatherapy Hong Kong Ltd, 9/F Unit B, Metropole Building, 53-63 Peking Road, Tsim Sha Tsui 

Ordering Products 

Orders are welcomed by telephone to our order hotline (852) 5500 3487 or email to, or via our website shop at Payment is with order, unless previously arranged. Goods are not supplied on a sale-or-return basis. 

Processing and Delivery 

Orders are usually processed and dispatched within 5 days during the working week. However, some orders may take as long than 5 working days to reach you if we run out of stock.  

Please carefully check your parcel on receipt for damages and contact us within 5 days of receipt. We cannot exchange or replace after this period. 

Booking a DIY, CPD or corporate course 

Provisional bookings can be made by phone (Tue-Sat 12pm – 7pm) or by email to All bookings will be acknowledged by email once payment is received. 

If you are unable to attend a course for any reason, the following will apply: 

  1. Cancellations giving over 14 days notice will receive a refund or be transferred to another course less a HK$100 cancellation fee 
  1. Cancellation within 14 days will automatically forfeit 50% of the total fee. Non attendees on the day of the course will lose the full amount of the course. 
  1. If we cancel a course, the fees will be refunded or the students transferred to a new date with no penalties. 

Enrolling in an Associate Diploma in Clinical Aromatherapy course 

Enquiries and provisional enrolments can be made by phone (Tue-Sat 12pm-7pm) or by email to  All enrolments will be acknowledged by email once payment is made.    Students need to complete an enrolment form and a copy of the course terms and conditions will be provided.  

Cookie Policy 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track your visitor use of the website and to compile statistical reports on website activity. For further information visit

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result. 

We use the following cookies: 

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. 

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). 

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.  

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.  Except for essential cookies, all cookies will expire after the end of the browser session. 

Thank you for choosing Penny Price Aromatherapy Hong Kong